She entered the classy room of the Hotel which was her home for the next three weeks. She studied every corner of it to check out the things that were available. As usual, there was a TV, a coffee maker, an office space and hold on what was that? Something new caught her eye, a mini-bar! She opened it – two boxes of Ferrero Rocher chocolates, lots of nutrition bars, water bottles and a section full of beverages from Jack Daniels to Vodka of all sizes. But the latter part of it didn’t interest her since she never consumed alcohol.
She took one of the Ferrero Rocher chocolate boxes and within a while she had finished it up. She didn’t find the need to go for lunch. The next day, she went to work. Being the first day of her business trip at the office, it was a long and tiring day. She reached back to her room by 11.00 p.m. and opened her mini-bar to get something to eat. And guess what, there was another Ferrero Rocher chocolates box! This was like magic. You take one and the next day it will be filled with the same contents.
Every time she opened the mini-bar, she used to get curious to know how the beverages looked like or smelled like. But this curiosity didn’t compel her to taste it, until one day the same week, she finally decided to open one of the bottles and see. She opened a bottle of the Vodka and smelled it. Oh no, that was a bad idea she thought and packed it back to the same place.
Later, in the week – she went to the reception to check out her total billing so far so that she could have a rough estimate on the expense she have to manage for the rest of her trip. The receptionist gave her the bill and Ayesha studied the bill, “Oh my God, this bill says I consumed a Vodka worth 1200 pesos? But I didn’t consume it. And the Ferrero Chocolates, those have been charged as well. Wasn’t that free?”
Her thoughts continued,”What will happen when I submit this bill to the Finance department for the reimbursement. There is going to be hell lot of questions, – Why did you consume so expensive beverage at the hotel? Did you take it alone? What was the need? bla, bla,bla. I really need to get myself out of this mess.
Without wasting more time she reached out to the receptionist, “Excuse me ma’am, your manager had informed me that the chocolates are complementary, why has this been charged then?.” The receptionist responded, “Ma’am, only the first piece that you consume is a complementary, rest are chargeable”. Ayesha thought. “Ok – so all this while I have been wrongly assuming the people’s been so nice to me. Distributing everything free.”- She thought to herself.
“Then what about this Vodka? I did not consume it, why has this been charged”. “Ma’am, if the piece is opened we consider that as consumed”. Ayesha couldn’t control her emotions, “If the content hasn’t been used, how can you consider that as consumed? I would appreciate if you could please remove this from my bill”
The receptionist called one of her colleagues. They exchanged few words and then came back to Ayesha, “Sorry for the inconvenience, Ma’am. If you haven’t consumed it, we’ll just remove it from the bill. We will give you an updated version by tomorrow morning”
What a relief it was to hear that.
She went to a grocery shop and bought lots of fruits and packed food for the next few weeks, as a replacement for her Ferrero chocolates!